Question 1

What happens if I get referred to the ER?

Accepted Answer

Most patients who are referred to the ER (except quick call patients) will receive a partial refund.
Because going to the ER sucks.

Question 2

What is a quick call? What about a text?

Accepted Answer

All visits include 1 free quick call to ask questions. Messaging through the EHR is free and HIPAA protected. Texting, DMs, email are NOT HIPAA protected. If you choose to message us about your health information, you are giving us permission to non-securely message you back. Any complicated questions will result in the recommendation of a phone call which is then charged as a quick call, quick visit, or regular virtual visit.

This is how we are able to provide easy access without a membership.

Question 3

What is the payment, refund and cancellation policy?

Accepted Answer

Review at www/performancehealthaz.com/policies

Question 4

What labs and testing are covered by insurance?

Accepted Answer

Coverage for lab work, imaging or other testing depends entirely on your insurance plan. We will send lab orders to your preferred in-network lab (such as LabCorp or Sonora Quest), but we cannot guarantee that your insurance will pay for any specific test. You also must make sure when you arrive to the lab that you are at your insurance's preferred lab.

This is especially important for patients undergoing hormone replacement therapy (HRT) or other integrative treatments, as many insurance plans do not cover the related lab work, even if medically necessary.

In cases where medical coverage of testing is questionable, our providers do their best to anticipate this ahead of time and will often provide two options:

- Going to a traditional lab to have labs done where you will pay the contracted rate, or you may get lucky and insurance may cover them.
- Going through a cash pay lab service where labs are generally much less expensive.

Either way, you are responsible for any charges not covered by your plan. We know health insurance sucks and we wish we could do more to make this more transparent.

Pricing

Online Booking Page

If you're new to booking online with us, please read below BEFORE BOOKING.