Booking Requirements:

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New Patients

• We take no-calls, no-shows very seriously. All patients are required to have a card on file which will be charged a $20 deposit. This $20 deposit will be refunded to you when you come to your appointment. 

• If payment is not made within 2 hours of booking, your appointment will be cancelled. ​​

• Forms must be filled out within 24 hours of booking. If your appointment is within 24 hours the forms should be filled out immediately. 

• Card on file is subject to cancellation policy below.

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Established Patients

• No deposit required, card on file subject to cancellation policy below.

• If no card is on file we may reach out to you.

• Forms must be completed within 24 hours of booking. 

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​Cancellation Fees:

• Appointments canceled with less than 12 hours’ notice and "no shows" will be charged the full visit fee, including any applicable convenience, procedure or mobile service fees for a maximum fee of $500.

•  Appointments cancelled with more than 12 hours notice but less than 24 hours notice will be charged 50% of the total visit fee for a maximum fee of $250.

• Appointments cancelled with more than 24 hours' notice but less than 48 hours notice will be charged 25% of the total visit fee for a maximum fee of $125

• Appointments cancelled with more than 48 hours’ notice will not be charged a fee.​

• For free consultations the "visit fee" used to determine the cost of no shows/cancellations is $200.

• For Members: 

  • You may cancel without penalty with a minimum 12 hours notice up to 3x per rolling 12 month period. After this you will incur maximum fee above. ​

  • You may no-call no show one time per rolling 12 month period without penalty. After this you will incur the maximum fee above. 

  • Any no call no shows still count as a "visit" per your membership benefits. 

 

Time:

• We find it very important to stay on time for our patients and spend adequate time with our patients. 

• We will accept late patients whenever possible as the discretion of Performance Health and our providers. There is a grace period of 8 minutes. Patients who are over 8 minutes late will be charged a $25 fee if we are still able to accommodate them.

  • If the provider cannot accommodate the late patient it is considered a no-show. ​

• For free consultations $20 deposit will not be returned for lateness beyond the grace period.

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​*ALL fees may be waived or reduced at the discretion of Performance Health in the event of a legitimate emergency or hardship and patient's working relationship and appointment history.