Booking Requirements:
 

New Patients and Free Consults

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A deposit MAY be required to book. If one is required, it is refundable. If you cancel within 12 hours it may be refundable at the provider's discretion. If you no call no show  the deposit is not refundable and you will not be allowed to reschedule with our practice. If a deposit is required you will receive a text message as this decision is made based on provider availability.

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If you are running late or need to reschedule you need to communicate that to us.

 

(Exceptions are always made for legitimate emergencies)

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Card on file is subject to cancellation policy below. 

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Deposit for free consultation appointments refunded at start of visit. 

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Established Patients:

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No deposit required, card on file subject to cancellation policy below.

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​Cancellation Fees for Non Members:

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Appointments canceled with less than 12 hours’ notice and "no shows" will be charged the full visit fee, including any applicable convenience, procedure or mobile service fees for a maximum fee of $500.

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 Appointments cancelled with more than 12 hours notice but less than 24 hours notice will be charged 50% of the total visit fee for a maximum fee of $250.

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Appointments cancelled with more than 24 hours' notice but less than 48 hours notice will be charged 25% of the total visit fee for a maximum fee of $125

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Appointments cancelled with more than 48 hours’ notice will not be charged a fee.​

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For free consultations the "visit fee" used to determine the cost of no shows/cancellations is $200.

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Cancellation Fees For Members: 

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You may cancel without penalty with a minimum 12 hours notice up to 3x per rolling 12 month period. After this you will incur maximum fee above. ​

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You may no-call no show one time per rolling 12 month period without penalty. After this you will incur the maximum fee above. 

Time:

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We find it very important to stay on time for our patients and spend adequate time with our patients. 

We will accept late patients whenever possible as the discretion of Performance Health and our providers. There is a grace period of 8 minutes. Non Members who are over 8 minutes late will be charged a $25 fee if we are still able to accommodate them.

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If the provider cannot accommodate the late patient it is considered a no-show. ​

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​*ALL fees may be waived or reduced at the discretion of Performance Health in the event of a legitimate emergency or hardship and patient's working relationship and appointment history.